Ozark Fence & Supply Case Study

Client Name: Ozark Fence & Supply
Contact Person: Sarah Everest (Customer Experience Officer)
Industry: Fencing
Location: 4015 1744 West College St. Springfield, MO 65806
Case Study Summary: Pink Callers CSRs helped Ozark Fence & Supply avoid loss of customers and negative reviews.
Problems Ozark Fence & Supply Struggled With Prior To Working With Pink Callers
They struggled with keeping up with communication.
Negative Outcome If The Problem Was Not Solved.
Loss of customers, negative reviews, etc.
Hesitations They Had About Using A Service Like Pink Callers
Sarah's main hesitation was about how it would feel like a "call center" and their customers wouldn't like that they weren't talking to someone in office. (Totally not the case, btw!)
How Sarah Learned of Pink Callers
Joe Everest (CEO) learned about Pink Callers through the contractor fight club!
Why Sarah Chose Pink Callers
Great reviews, personal experience from customers and just the upbeat attitude we bring into every single day.
How Pink Callers Helped Ozark Fence & Supply
Pink Callers helped Ozark Fence & Supply truly take care of their customers. We've helped them stay organized, articulately communicate with customers, and take a huge weight off the front house employees.
Stephany (Pink Caller CSR) has helped SO much on the Project Management side, it's unreal. When they had to part with their Project Coordinator, Stephany stepped up and assumed the responsibilities with ease. She loved that they have a third party that they can bounce ideas off of and are comfortable enough with to trust important duties.
Results Ozark Fence & Supply Got From Working With Pink Callers
They have much quicker/more efficient communication with customers. Which is a must in today's world! Their customers do not know that Steph isn't on-site and are shocked when they find out. They truly love her! They have become a more organized, efficient, and overall better customer-service-oriented company.
Benefits Ozark Fence & Supply And Their Customers Got
- Quicker communication
- Project organization
If I could go back in time to before we worked with Pink Callers, I would definitely tell past Sarah to sit down and figure out exactly how she wants the company to operate. What kind of community outlook should we have? How do we want to treat our customers? What should you expect out of team members? And then find the team that will help achieve all of those answers.- Sarah Everest