How Field Service Management Makes your company more efficient

Big Friction Reducers – How Field Service Management Makes Your Company More Efficient

Field service management—whether it’s online or through a software program—helps maximize efficiency and productivity for your company.

Now, you can solve your back office problems as well as manage your crews with the help of Field Service Management (FSM) software and online services.

Field Service Management Software and Digital Services

What is FSM software and digital services? 

FSM software and digital services coordinate your on-field operations and your back office tasks through your mobile device. FSM helps you optimize your field service company as well as increase your profits, resulting in more happy customers. 

Here are some other benefits of investing in field service management software and services:

• FSM keeps you mobile—one of the key benefits for FSM software—as well as hiring customer service representatives digitally.

• You streamline your accounting, billing, service, and distribution all in one place. FSM software keeps track of all your business systems in one place. You’re also able to track your inventory and cash flow.

• You have real-time communication with the crews out on the field, your administrative assistant, among other areas of your company. For example, you’ll be able to track where your crews are in route to a job as well as track your crews when they finished with the job.

• FSM eliminates paperwork. No more dirty, torn, or ineligible timesheets. And your spreadsheets? You’ll stop printing reams of paper out because of your long spreadsheets. Plus, your record-keeping is updated in real time on the cloud.

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• FSM keeps track of your customers as well. Service maintenance agreements, as well as service history, are stored together. Plus, you can view and approve work orders and keep track of each project’s progress.

• You’ll keep customer service agreements on your mobile device that helps you review the agreement you have with the customer as well as their service history.

• You can interact with your virtual office support team with FSM. Pink Callers, for example, assigns you to a Customer Service Rock Star (CSR) who’ll work daily with you, has excellent customer service skills, and manages all of your communication for you. 

• Your Pink Caller CSR will also handle your invoicing so you’re paid on time.

• You can integrate FSM software to take care of your appointments, plan your budget, organize projects, manage your inventory, and assist you with project management.

• FSM helps you with reporting in specific areas of time, projects, and many other subjects that you need to share with your managers, partners, and accountant. Reports can include graphs, tables, and charts.

• FSM will manage your service contracts, including all the materials needed for a project, the travel time and mileage, subcontracting needs, document management, help desk support, and manage any product warranties or guarantees.

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Field Service Management is a Big Friction Reducer

When you started your field service business, you imagined creating an outdoor space that homeowners enjoyed, clean offices and other working areas, or mowing lawns, so homeowners stay compliant with their HOA.

You probably didn’t think about the “boring” stuff of running a business. Conversely, your field service company may have grown—but not enough that you want to rent office space and hire a receptionist, office manager, and bookkeeper.

Instead, the Internet of Things has opened up online possibilities to save you money and time. Here are seven ways that FSM saves you time and money:

1. Communication improves between the yard or warehouse, headquarters, and staff.

2. Automation means that your business systems record data in real time.

3. You use less paper, electricity, fuel, energy, shipping, and packaging costs when you automate your company.

4. You can customize your FSM to meet your business needs.

5. FSM helps you be more efficient by handling multiple tasks for your field service company.

6. FSM keeps your workflow organized using electronic dispatching, tracking employees, and inventory management.

7. All of your business information and operating systems are in one database. 

There are no more spreadsheets, messy time cards, a lack of accountability, or lost paperwork when you invest in FSM. Instead, your business systems stay organized and efficient so that you can take on more jobs.

How Pink Callers Keeps You Organized, Efficient, and Able to Take on More Clients

At Pink Callers, we’re able to work on various field service platforms to serve all of your office needs. We partner with eight platforms including

1. ServiceTitan – A cloud-based software platform that helps home services companies streamline operations, improve customer service, and increase sales.
2.  Service Autopilot – A cloud-based field service solution for lawn care, landscape maintenance, cleaning, and snow removal companies of all sizes. Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access, and more.
3. SingleOps – An all-in-one business software for green industry businesses, including landscaping, tree care, lawn care, landscape supply, and sod. The software includes Customer Relationship Management (CRM), estimates, scheduling, work orders, timesheets, invoicing, inventory, job costing, Quickbooks sync, and more. 
4. Jobber – A cloud-based field service and landscaping solution designed for small and midsize businesses. The solution offers features like scheduling, invoicing, a client database, quotes, and more.
5. HouseCall Pro – Save time with software that is just easy to use.
6. ServiceMonster – A cloud-based software program built for service professionals that simplifies business management while providing the tools to grow into a successful service business. Leads and sales, scheduling, technicians, automated marketing, order management, customer management, reports and dashboards, the marketplace, and Application Programming Interface.
7. The Customer Factor –A CRM software program that simplifies and streamlines the follow-up process including calendar templates, a quick summary of who you need to follow up with next, and estimates to prospects. The program allows you to integrate Quickbooks as well as automate email and text, among many other features.
8. ZenMaid – A cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their daily operations.
9. FieldPulse – An all-in-one field service management solution that helps mobile service businesses manage customer data, schedule jobs, create and send invoices and estimates, track payments, and provide insight into business operations. 

Pink Callers – More than virtual assistants, Pink Callers are Customer Service Rock Stars! We take the hassle out of business administration so you can get back doing what you love. 

Our CSRs help you with daily office tasks such as receiving calls, texts, and emails; schedule appointments and crews; and we follow up with your accounts receivable.

Pink Callers CSRs are real people who are invisible to your customers. We work with the above platforms to keep your business running smoothly.

If you’re ready for a Customer Service Rock Star, then schedule a call with Pink Callers today. You can fill out our contact form or call us at 888-325-7465.