We have the ability to help any business improve their customer service. Field service businesses like lawn and landscape, arborists, residential and commercial cleaning, plumbing, HVAC, power washing, and more. If you are trying to manage the office by yourself, or already have office staff in place, we can help you with both.

Yes - we can follow any sales scripts that you provide and can follow your quoting process for your customers as well. For businesses that do online measuring, share your pricing strategies and tools and we will replicate your process.

Yes - we can monitor your social media accounts like Facebook, Twitter, and Instagram, as well as marketing outlets like Home Advisor, Angie's List, Yelp, and more.

We embrace technology and use it to help you grow. Platforms like Trello for organizing information and Slack for communication are tools that we use to better your service.

Any task that you would ask an office manager to handle - we can do it! Managing all forms of communication like phones, email, texts, and website leads, follow-up calls and call backs, scheduling of estimate appointments and accepted work, and collecting payments and completing work in your CRM daily.

Your CSR will observe New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day, spending quality time with family and friends on these occasions. When a holiday falls on a weekend, they will follow the U.S. federal day of observance.

Start up is fast and easy! A team leader within your time zone will work with you during the on-board period, learning all of the important details about your business. That team leader will identify someone on the team that will be your CSR and train them while working with you. Once the team leader feels the timing is right, they step aside and introduce your CSR. The team leader is always in the background acting as a supervisor, so think of getting a two for one deal!

We charge an hourly rate, like you would pay a traditional employee. But we save you the additional costs like payroll taxes, worker's comp, etc.. Our fee is a flat-rate charge so you can budget for it weekly and there are no surprises in billing.

Your CSR is available during normal office hours, 8 hours per day, Monday through Friday.

There is a potential for each CSR to work with multiple companies, but we take an active approach at the beginning to understand the volume and attention your business needs and deserves. We want to give your CSR the appropriate time each day to manage your business.